Travelex site taken offline after cyber attack

  • Published
Travelex signImage source, Getty Images

Travelex has been forced to take down its website after a cyber attack.

The foreign-currency seller has been working on the issue since the software virus attack on New Year's Eve.

"We regret having to suspend some of our services in order to contain the virus and protect data," Travelex boss Tony D'Souza said.

The company has resorted to carrying out transactions manually, providing foreign-exchange services over the counter in its branches.

"We apologise to all our customers for any inconvenience caused as a result," Mr D'Souza said in a statement.

"We are doing all we can to restore our full services as soon as possible."

Teams of specialists

The company said an early investigation "shows no indication that any personal or customer data has been compromised".

Travelex said it had deployed "teams of IT specialists and external cyber-security experts", who have been "working continuously since New Year's Eve to isolate the virus and restore affected systems".

The firm will continue to provide foreign-exchange services manually at its branches until the problem is fixed.

The decision to take the site down has affected other services that use Travelex, including Tesco Bank.

Responding to customers on Twitter, the bank said its travel money service was unavailable.

This Twitter post cannot be displayed in your browser. Please enable Javascript or try a different browser.View original content on Twitter
The BBC is not responsible for the content of external sites.
Skip twitter post by Tesco Bank Help

Allow Twitter content?

This article contains content provided by Twitter. We ask for your permission before anything is loaded, as they may be using cookies and other technologies. You may want to read Twitter’s cookie policy, external and privacy policy, external before accepting. To view this content choose ‘accept and continue’.

The BBC is not responsible for the content of external sites.
End of twitter post by Tesco Bank Help