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11 Sep 2025

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NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS
NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.

Steam update lets you rename your games for easy searching
For a huge portion of PC gamers, Steam might as well be the de facto home of gaming on the platform. If you’re playing on a Steam Deck, you can double that sentiment. So a big update to the Steam program is a pretty big deal all on its own. And today’s update is big. Like, so big it needs to watch out for menacingly floating icebergs–seriously huge. There are dozens of fixes and tweaks in the official update log, but I’m going to focus on the ones that jumped out at me. A new Customization tab allows you to set a custom sort name. This is a big deal for people who have huge collections and want to organize them. For example, you can set the cumbersome title for “The Elder Scrolls V: Skyrim Special Edition” to just “Skyrim,” so it appears under “S” in the list like your brain says it should. This menu also lets you set a custom cover, wide cover, background, and logo. You can set the game cover to a screenshot of the custom character you spent 100 hours and a dozen different mods on. Yeah, I see you, weirdos. New accessibility settings in desktop mode, including high contrast, reduced motion, and UI scaling. My tired eyeballs would say “thank you” if they could say anything (they can’t, they’re eyeballs). The in-game performance monitor is back with a tweak that should be more accurate than Task Manager. You now get a notification for when trades are reversed via Trade Protection (still limited to Counter-Strike, so far as I know). You can filter by “private games” in the dynamic collections or filtered app views. New improvements and fixes for various controllers, notably new analog joystick, trackpad, and D-pad options, and button icons for 8BitDo controllers. Steam store pages are now wider and better formatted for widescreen monitors. The update is live now for the main Steam channel, no need to hunt for a beta. It might already be applied in your system, so go check it out.

7 brand-new emojis are coming to your keyboard soon
Yesterday, in an announcement post, the Unicode Consortium unveiled the latest version of its standard—with 7 brand-new emojis along with 156 new variants for existing emojis. The new batch of emojis recommended for inclusion in standard emoji keyboards include: a “distorted face,” a “fight cloud” as seen in comics and cartoons, an “orca” or “killer whale”, a “hairy creature” reminiscent of Bigfoot, a “trombone,” a “landslide,” and a “treasure chest.” On top of these brand-new emojis, the remaining emoji changes include gender-neutral ballet dancers in different skin tones, as well as more skin tone variants for existing codes like the “people with bunny ears” and “people wrestling” emojis. As always, the exact look of these emojis will differ between platforms, depending on how each one interprets the new codes. They’re expected to roll out to emoji keyboards towards the end of 2025.

Spotify brings ultra-quality ‘lossless audio’ to all Premium subscribers
After years of hinting at better sound quality, music streaming service Spotify has finally launched lossless audio. And the cherry on top is that lossless audio will be available to all Spotify Premium subscribers and won’t be locked behind a higher-tier plan as some thought. It will now be possible to play music in 24 bits and 44.1 kHz with Spotify’s free lossless audio codec on mobile phones, computers, and tablets. It will also be possible to play lossless music on speakers from Bose, Samsung, Sennheiser, and Sony via Spotify Connect, with support for Amazon and Sonos speakers coming next month. Spotify You can instruct Spotify to play lossless audio only on downloaded songs, when you’re connected to Wi-Fi, or when you’re on a mobile network. However, Spotify recommends that you only use lossless audio when connected to Wi-Fi and using wired headphones, or connected to a speaker with a connection other than Bluetooth. Bluetooth connections simply don’t have the bandwidth needed for lossless audio. Lossless audio is already rolling out to Spotify Premium subscribers, but the rollout will take place throughout September and October. Premium subscribers in Australia, Austria, Czechia, Denmark, Germany, Japan, New Zealand, the Netherlands, Portugal, Sweden, the US, and the UK have already started getting access.

This superb Ryzen mini PC with chunky specs for 21% off is a great deal
These days, getting a mini PC makes more sense for a lot of people than investing in a massive desktop PC or a powerful laptop that costs a lot more than it should. With a mini PC, you can pay less and get more. Just look at this Beelink SER8 mini PC, which you can get for just $498.99 (was $629) on Amazon right now. Compare it to any similarly priced laptop to see just how much more you’re getting! This is a super-fast machine is perfect for home offices, with enough power to handle all your work apps, creative apps, media streaming, browser tabs, and more. The Beelink SER8 features a speedy AMD Ryzen 7 8745HS processor and a significant 32GB of fast DDR5 RAM, plus a 1TB PCIe 4.0 SSD that’s both spacious and zippy. You can also upgrade the RAM (up to 256GB) and SSD (up to 8TB). As long as you aren’t a hardcore gamer, you’ll be good to go for years with this thing. That said, if you only want to do some modest gaming, this PC can handle it thanks to the integrated AMD Radeon 780M graphics. If you’re okay with low graphical settings and 30 FPS, you can actually get by pretty well with this thing. One of my favorite benefits, though, is the multitasking support. The Beelink SER8 can handle up to three 4K@120Hz monitors via the HDMI 2.1, DisplayPort 1.4, and USB4 ports. You also get plenty of other connectivity, including a fast USB-C data port, two fast USB-A, two slower USB-A for peripherals, a 2.5G Ethernet, and a 3.5mm audio jack. It also has built-in Wi-Fi 6 and Bluetooth 5.2, so you’re wirelessly covered. The Beelink SER8 is an insane value for $498.99, so take advantage of this limited-time Amazon deal while you still can! Save 21% on this powerhouse mini PC with surprisingly good specsBuy now at Amazon